Cancellations Returns and Refunds
Cancellation, Returns and Refunds
Due to the perishable nature of our products, we cannot accept returned food merchandise.
You may request returns on non-perishable merchandise such as Mugs etc. In case of any issues with such product reach out to us on: mail.okcaramel [at] gmail [dot] com or phone number : +91 7208433124 we should be able to help you out.
The company will not issue a refund to anyone's credit card who refuses a delivery, or in any way attempts to return a shipment.
Please check all addresses and zip codes carefully. Damage to the product or non-delivery due to incorrect or incomplete shipping addresses voids our guarantee, so please be sure to double-check addresses. The customer will then be responsible for the charges of a new order.
Order cancellations have to be made within 24 hours after placing an order. To cancel your order, you will have to contact our customer services by sending an email to mail.okcaramel [at] gmail [dot] com or calling +91 7208433124, and giving the reference of your order number. In case we receive a cancellation notice, until the time the order has already been processed by us, the order cannot be cancelled. Okcaramel has complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Okcaramel and accept its decision regarding the cancellation.In case your order does not reach you within 10 days after confirmation, or if there is a manufacturing defect in the product ordered, you will be entitled for a full refund in the form of store credit/transfer to your original mode of payment.